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How OTAs can promote customer loyalty in a new era Hunter Johnson, director, Sabre Global Consulting, Asia-Pacific
What kept customers happy 10 years ago no longer works today. Internet and new technologies have completely changed consumer consumption behaviours and in turn, companies find themselves constantly adapting just to keep up.

Event: George Town Literary Festival Kuala Lumpur, August 7, 2017
Penang's George Town Literary Festival (GTLF) will return for the seventh edition this year from November 24-26 with the theme Monsters & (Im)Mortals.

Work underway to alleviate Kyoto's 'tourism pollution' Julian Ryall, Tokyo, August 4, 2017
Tourism officials in Kyoto are implementing initiatives to address complaints about tourist overcrowding, termed by local media as "pollution by tourism".

Ascott breathes lyf into Singapore's Funan with US$125m investment Singapore, August 4, 2017
The Ascott has announced a S$170.3 million (US$125 million) investment to develop the Singapore flagship of its co-living, millennial targeted concept, lyf, scheduled for opening within the Funan integrated development in 2020.

New online platform for Destination Asia partner agents Bangkok, August 4, 2017
Destination Asia has launched Agent Hub, a password-protected online platform partner that agents can use to access up-to-date itineraries, sales tools, training presentations and factsheets, country information and more.

Wyndham to spin off hotel business Parsippany, New Jersey, August 4, 2017
Wyndham Worldwide, which operate brands such as Travelodge, Ramada and Days Inn, has announced plans to spin off its hotel business and combine its timeshare businesses, a strategic move to allow the two separate companies to focus on their core business and growth opportunities.

Hilton goes into Timor-Leste Sydney and McLean, August 4, 2017
Timor-Leste is set to get its first internationally branded hotel with Hilton's signing of Hilton Dili Palm Springs with Jackson Lay, CEO of The Lay Group.

Roxy-Pacific buys second hotel asset in Japan Singapore, August 4, 2017
Singapore-based Roxy-Pacific Holdings has acquired its second hotel asset in Japan, Tenmabashi Grand Hotel Osaka, for three billion yen (US$27.2 million).

ITB Asia 2017 scores partnership with Korea Tourism Organization Singapore, August 4, 2017
For ITB Asia 2017, Messe Berlin (Singapore) has signed a memorandum of cooperation with the Korea Tourism Organization of Singapore (KTO), an agreement that is expected to bring more leisure, business events and corporate buyers to the show.

New hotels: Lexis Hibiscus Port Dickson, Waldorf Astoria Chengdu and more August 4, 2017
The latest hotel openings and announcements made this week.

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Planning for tomorrow

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by Marissa Carruthers

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Competing for fun

by Pamela Chow

In a state of vast potential

by S Puvaneswary