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Attracting and retaining homegrown talent
LEE PEI QI
Two new hotels, Ramada Singapore and Days Hotel Singapore at Zhongshan Park, managed by Wyndham Hotel Group, have successfully tapped local talent, which makes up 70 per cent of their current staff strength of 219. Both properties offer a total of 800 rooms |
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ITB Academy offers free webinars for Asian travel trade
ITB Academy is organising two complimentary webinars on the topic of German-speaking source markets in Central Europe - understanding tourists from Germany, Austria and Switzerland in May and June respectively. |
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Happy Travel launches B2B Bookmoko.com
MARIANNE CARANDANG
Happy Travel and Tours Corporation, a DMC operating since 1984 in Manila's Chinatown, has gone online with the launch of www.bookmoko.com. |
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NATAS kicks off accreditation programme
ON MARCH 14, the National Association of Travel Agents Singapore (NATAS) officially launched a new accreditation programme, which will recognise individual travel consultants for their abilities (TTG Asia e-Daily, February 22, 2013).
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Online bookings for group tours and FIT guide apps
PRUDENCE LUI
Online sign-ups for group tours have historically been rare in Hong Kong, but Miramar pioneered such a concept in October 2012, rolling out a group tour online booking system that enables consumers to instantly book and pay by credit card. Last December, the agency went further by making this service available to mobile phone users through an app. |
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Going online to solicit tour feedback
WARREN BEAUMONT
Life's An Adventure is a Sydney-based small-group, guided ecotour company operating in New South Wales and Tasmania. Owners Mark and Vicki Norek introduced online tour guide debriefs and customer feedback forms over a year ago to improve the efficiency of field and office support staff. |
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Marina Mandarin's mobile solution to labour crunch
LINDA HADEN
Marina Mandarin Singapore recently took the radical step of adopting an integrated mobile technology system to improve customer service levels, a move said to be the first by a hotel in Singapore, where there is currently a manpower crunch. |
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TransAsia leverages Facebook bookings
LINDA HADEN
As part of its plan to capture a larger share of FIT traffic from Singapore, Taipei-based TransAsia Airways launched a booking engine on its Facebook page in May. |
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GDS players roll out mobile-ready tools
GRACIA CHIANG
Travelport and Amadeus have unveiled new web-based solutions to offer Asia-Pacific travel consultants access to their respective GDSs via the Internet, allowing them to serve clients after office hours or on the go |
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Fiji targets Asian travellers
NATASHA DRAGUN
The island nation embarks on a rebranding spree to spruce up its image |
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