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Customer service emerges as hot topic for travel agent conference
Singapore, August 2, 2011 |
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IN A recent poll, TTG Asia Online asked readers what topic they would like to see discussed at the TTG Travel Agent Conference at ITB Asia this October.
There were 155 responses garnered over a two-month period.
The majority (45 per cent) of respondents picked ‘How to achieve customer service excellence’ as their topic of choice.
The rest of the respondents chose ‘Growing your business: B2B or B2C?’ (29 per cent), ‘Tips and lessons on customised travel’ (15 per cent), and ‘Harnessing mobile technology as a sales platform’ (10 per cent).
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